Arise SLG Consulting Ltd (“we,” “our,” or “us”) is committed to protecting the privacy and security of our clients, users, and visitors (“you,” “your”). This Privacy Policy outlines how we collect, use, disclose, and protect personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws in Canada.
1. Definitions
Personal Information: Under PIPEDA, personal information is broadly defined as any information about an identifiable individual. This includes, but is not limited to, your name, contact details, professional information, financial data, and any other information that can identify you as an individual.
2. Consent
We collect, use, and disclose your personal information only with your knowledge and consent, except where required or permitted by law. Your consent may be express or implied, depending on the circumstances and the sensitivity of the information.
3. Information We Collect
We may collect the following types of personal information:
- Personal Identification Information: Name, email address, phone number, mailing address, and other contact details.
- Financial Information: Billing information, payment methods, and transaction details for services rendered.
- Professional Information: Job title, company name, industry, and other employment-related details.
- Usage Information: Data on how you interact with our website, including IP address, browser type, device information, and pages visited.
- Communications: Any communications, inquiries, or feedback you provide to us.
4. Purposes for Collecting Personal Information
We collect personal information for the following purposes:
- Service Delivery: To provide and manage the services you request, including consulting, training, and customer support.
- Communication: To respond to your inquiries, send you updates, newsletters, and other relevant information.
Billing and Payments: To process transactions, manage accounts, and comply with legal obligations.
- Website Improvement: To analyze usage patterns and improve the functionality and content of our website.
- Marketing: To send you marketing materials and promotional offers that may interest you, with your consent where required by law.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
5. Limiting Collection
We collect personal information by fair and lawful means and limit the collection to that which is necessary for the identified purposes.
6. Limiting Use, Disclosure, and Retention
We use and disclose your personal information only for the purposes for which it was collected, unless you consent to a new purpose or as required by law. We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.
7. Accuracy
We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date as necessary for the purposes for which it is to be used. You have the right to request corrections to your personal information.
8. Safeguards
We implement appropriate physical, technical, and organizational safeguards to protect your personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
9. Openness
We are committed to transparency about our privacy practices. This Privacy Policy is available on our website, and you can contact us at any time to request further information about our privacy practices.
10. Individual Access
You have the right to access your personal information held by us. Upon request, we will provide you with information about the existence, use, and disclosure of your personal information, subject to any legal restrictions. You may also request corrections to your information if you believe it is inaccurate or incomplete.
11. Challenging Compliance
If you have any questions or concerns about our privacy practices or compliance with this Privacy Policy, you can contact us using the information provided below. We will investigate all complaints and take appropriate action to resolve any issues.
12. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us understand how you use our site and improve its functionality. You can manage your cookie preferences through your browser settings.
13. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the “Last Updated” date will be revised accordingly.
15. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
Arise SLG Consulting Ltd
2202 Windbury Greenway
Calgary, Alberta T4B 5L2
Email: info@ariseslg.org
Phone: +1 (403) 613-5565